MR Home Care Solutions
Version 1.0 — Last updated: April 30, 2026
Effective Date: 29/04/2026
By accessing and using the MR Home care solutions bot, you agree to be bound by these Terms of Service. These terms apply to all Referral & Sales Agents ("Agents") and Healthcare Professionals ("Users") performing or applying for home care services.
Independent Contractor Status: Agents are considered Independent Contractors, not employees or partners.
Flexibility: Agents work on a flexible basis and are responsible for their own equipment and taxes.
Coordination Tool: For Healthcare Professionals, the Bot is a tool for assignment coordination; it does not constitute a contract of employment until an assignment is officially confirmed.
To facilitate onboarding and service management, we collect:
Personal Identity: Full name, phone number, and National ID/Passport.
Professional Credentials (Healthcare Professionals): CV/Resume, educational background, professional licenses, and certifications.
Payment Details (Agents): Bank account or mobile money information (e.g., Telebirr) for commission transfers.
Verification: We reserve the right to verify the authenticity of professional documents with relevant licensing boards or educational institutions.
The "In-Bot" Rule: Patient information is shared strictly for referral or assignment purposes. You are prohibited from copying, screenshotting, downloading, or sharing this information outside of the Telegram Bot interface.
Non-Disclosure: You must maintain 100% confidentiality regarding any patient data encountered.
Security: Users must enter data directly into the Bot and are prohibited from keeping lists of patient needs or contact info in personal phone notes or galleries.
Informed Consent: Agents must inform patients that their data is being shared with MR Home care solutions for healthcare purposes.
Prohibited Contact: Agents may not contact referred patients for any reason other than the initial referral and sale of company products.
Basis of Pay: Payments are strictly commission-based with no base salary unless otherwise stated in writing.
Payout Schedule: Commissions are paid once a referral is validated (e.g., patient pays for service or product delivery is successful).
Clawbacks: If a service is canceled or a product is refunded, we reserve the right to deduct that commission from future earnings.
Truthful Representation: You must represent services and products truthfully, avoiding false medical claims or "guaranteed cures".
Accuracy: Users must provide accurate and truthful personal and professional information.
Anti-Spam: You may not use the Bot to harvest numbers for other businesses.
Telegram Security: You are responsible for securing your own Telegram account, specifically by using Two-Step Verification.
Liability: MR Home care solutions provides the Bot "as is" and is not liable for technical interruptions within Telegram or damages arising from user misuse.
Termination Grounds: We reserve the right to terminate access and withhold commissions for fraudulent referrals, violation of patient confidentiality, or providing false information.
Retention for Professionals: Records for hired professionals are kept for the duration of service. Data for unsuccessful applicants is stored for 6 months before deletion.
Retention for Agents: Records of patients referred and products sold are maintained to facilitate payments and track performance.